Shipping & Handling
Order Processing Times:
Our current processing times for all orders are between 3-5 Days excluding weekends.
Malbusaat offers Free Shipping on all orders and no minimum quantity limit. minimum order quantity is 1.
We don’t offer free shipping If you are placing an order from any African Continent or from Asian countries. please contact us before making a purchase.
Our current delivery times to the UK is within 2 weeks and all other countries are 2-3 Weeks.
Please contact us if you want to have express shipping.
We are not currently delivering to BFPO and PO Box addresses.
Customs & Duties:
Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.
If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.
Lost & Damaged Parcels:
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 7 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued.
Malbusaat cannot be held responsible for parcels that have been lost/damaged in transit.
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.